Shipping policy
SHIPPING
(UPDATED: April 3, 2024)
Domestic Shipping Options
Explore a variety of shipping rates and options that are accessible during the checkout process.
Standard delivery times range from 3-5 business days once your order has been processed.
Order Processing
We aim to process and dispatch your order within 1-2 business days. Orders placed before 1 pm CST from Monday to Thursday are typically shipped the same day.
Explore a variety of shipping rates and options that are accessible during the checkout process.
Standard delivery times range from 3-5 business days once your order has been processed.
Order Processing
We aim to process and dispatch your order within 1-2 business days. Orders placed before 1 pm CST from Monday to Thursday are typically shipped the same day.
Orders received after 1 pm CST on Friday will be processed the following Monday. Processing will occur on the next business day for orders placed on holidays.
Updating your shipping address
If your order has already been processed, we urge you to contact us immediately at support@periosciences.com with the subject line: URGENT: Incorrect Shipping Address (Order # ________)
Although we cannot guarantee adjustments to the shipping address once an order is placed, we strive to accommodate such requests with minimal delay.
Order Receipt & Tracking
Following order processing, you will receive a confirmation email containing your order's tracking number, allowing you to monitor its delivery status.
Missing Packages:
If your tracking information indicates delivery, but your package is nowhere to be found, please check around your property and with neighbors. Often, packages are placed out of plain sight for safety. If your search is unsuccessful, contact the delivering carrier or local post office for assistance. Should you need further help, reach out to us at support@periosciences.com
Please note PerioSciences is not liable for packages lost or damaged during transit.
International Shipping Options
Currently, we do not offer direct sales or shipping outside the United States. We are hopeful to extend our services internationally soon.
Refusal of Delivery
Orders refused at the time of delivery will be returned to PerioSciences, LLC. A refund will be issued for the merchandise and tax, less the shipping costs, after we process the returned order, which may take up to 7 business days.
Shipping to Alaska, Hawaii, and Military APOs:
Yes, we ship to Alaska, Hawaii, and military APOs. Please note that shipments to these locations may experience longer delivery times.
For any inquiries regarding your order or our shipping policy, please contact us at support@periosciences.com. We're here to assist you.